Happiest Minds' Agentic AI IDP automates MUA Insurance's email claims, achieving 99.5% classification accuracy, efficiency.

• AI classifies and routes emails, PDFs, scanned forms, and images from shared Outlook inboxes automatically.
• Smart workflow assigns messages to appropriate adjudicators or underwriters based on expertise, workload, and availability.
• System lowers token processing costs, boosts adjudication speed, and frees staff for higher‑value tasks securely.